Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects personal information obtained from visitors and customers who access or use our website located at pizza-pequods.click (the "Website") and any related services, features, or content we offer (collectively, the "Services"). Please read this Privacy Policy carefully before using our Website or submitting any personal information to us.

By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website or Services.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Pequod's Pizza is a food service business dedicated to delivering high-quality pizza and dining experiences to our valued customers. We are committed to protecting your personal information and your right to privacy. Our contact details are as follows:

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us using the details above.

2. Information We Collect

We collect various types of information in connection with your interactions with us, our Website, and our Services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, participate in promotions, or otherwise interact with us, we may collect personal identification information such as:

• Full name
• Email address
• Mailing or delivery address
• Phone number or mobile number
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile photograph (if provided voluntarily)

2.2 Order and Transaction Information

When you place orders through our Website, we collect information related to those transactions, including:

• Order history and details (items purchased, quantities, special instructions)
• Billing information (billing address, payment method type)
• Delivery address and delivery preferences
• Transaction amounts and dates
• Loyalty program or rewards information
• Gift card or coupon codes used

Important Note on Payment Information: We do not directly store full payment card numbers or sensitive financial data on our servers. Payment processing is handled by PCI-DSS-compliant third-party payment processors. We may receive limited payment confirmation data such as the last four digits of a card, card type, and transaction confirmation numbers.

2.3 Usage Data and Website Interaction Information

When you visit and navigate our Website, we automatically collect certain technical and behavioral information about your use of our Website, which may include:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and content viewed
• Time and date of your visit
• Time spent on individual pages
• Referral URLs (the webpage that directed you to our Website)
• Search queries entered on our Website
• Clickstream data and navigation patterns
• Error logs and performance data

2.4 Device Information

We may collect information about the device(s) you use to access our Website and Services, including:

• Device identifiers (device ID, advertising ID)
• Mobile network information
• Hardware model and specifications
• Screen resolution and display settings
• Language and time zone settings
• Mobile carrier information (if applicable)

2.5 Location Information

We may collect general or approximate location information based on your IP address in order to customize our Services for your region. With your explicit consent (such as when you enable location services in your browser), we may collect more precise geolocation data to improve delivery accuracy or suggest nearby promotions. You may disable location sharing at any time through your device or browser settings.

2.6 Communications and Correspondence

When you contact us via email, contact forms, phone, or other channels, we collect and retain the content of those communications, including:

• Customer service inquiries and complaints
• Feedback, reviews, and survey responses
• Communications regarding orders or billing
• Any attachments or media you submit to us

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences on our Website. For detailed information about how we use cookies, please refer to Section 8 of this Privacy Policy (Cookie Usage).

2.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you connect your social media account to our Services or interact with our social media content)
• Third-party delivery platforms and food ordering services
• Analytics and marketing partners
• Fraud prevention services
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The specific purposes for which we process your personal data are described below:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup
• To create and manage your account on our Website
• To process payments and issue receipts or invoices
• To communicate with you about your orders, including confirmations, updates, and delivery notifications
• To manage loyalty programs, promotions, and reward points
• To provide customer support and resolve disputes or complaints

3.2 Website Operation and Improvement

• To operate, maintain, and improve the functionality of our Website
• To monitor and analyze usage patterns and trends
• To identify and fix technical issues, bugs, and errors
• To test new features and functionality before wider rollout
• To ensure the security and integrity of our Website and Services

3.3 Analytics and Business Intelligence

• To conduct internal research and analysis on customer preferences, ordering habits, and menu performance
• To generate aggregate, anonymized statistical reports for business planning
• To measure the effectiveness of our marketing campaigns and promotions
• To better understand our customer demographics and improve our offerings accordingly

3.4 Marketing and Communications

• To send you promotional emails, newsletters, and special offers about our menu items, discounts, and events (subject to your marketing preferences and consent where required by law)
• To display personalized advertisements and content on our Website and on third-party platforms
• To conduct targeted marketing campaigns based on your interests, order history, and browsing behavior
• To notify you about changes to our menu, policies, or Services

You may opt out of receiving marketing communications from us at any time by following the unsubscribe link included in any marketing email, or by contacting us directly at [email protected]. Please note that opting out of marketing communications will not affect our ability to send you transactional or service-related communications.

3.5 Legal Compliance and Safety

• To comply with applicable laws, regulations, legal processes, and governmental requests
• To enforce our Terms of Service and other applicable agreements
• To detect, prevent, and investigate fraudulent, unauthorized, or illegal activities
• To protect the rights, property, and safety of Pequod's Pizza, our customers, and the public

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and providing our Services. These service providers may have access to your personal information solely for the purpose of performing services on our behalf and are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: To securely process credit card, debit card, and other payment transactions
• Delivery Services: To coordinate and fulfill food delivery orders to your address
• Cloud Storage and IT Providers: To host and maintain our Website and databases
• Email and Communications Providers: To send order confirmations, marketing emails, and other communications
• Analytics Providers: To help us understand Website usage and customer behavior (e.g., Google Analytics)
• Customer Support Platforms: To manage customer inquiries and complaints
• Marketing and Advertising Partners: To deliver targeted advertising campaigns on our behalf
• Fraud Prevention Services: To detect and prevent fraudulent transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other applicable agreements
• Protect the rights, property, or safety of Pequod's Pizza, our customers, or others
• Detect, prevent, or address fraud, security breaches, or illegal activities
• Respond to an emergency that poses a threat to public safety

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor organization as part of that transaction. We will notify you via email or prominent notice on our Website if such a transfer occurs and your data becomes subject to a materially different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information with third parties for research, analytics, marketing, or other purposes. This information does not identify you as an individual and is not subject to the same restrictions as personal information under this Privacy Policy.

4.5 With Your Consent

We may share your personal information with other third parties with your explicit consent, such as when you choose to participate in joint promotions, co-branded offers, or third-party integrations.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

5.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our Website
• Secure Data Storage: Personal information is stored in secure, access-controlled databases with industry-standard encryption at rest
• Firewalls: We employ firewalls and intrusion detection systems to protect our network infrastructure
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis

5.2 Administrative Safeguards

• Employee privacy and data security training programs
• Strict data handling and confidentiality policies for staff
• Third-party vendor security assessments and contractual data protection obligations
• Incident response procedures for data breach management

5.3 Limitations

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law, including state breach notification requirements.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights and providing you with the means to exercise them.

6.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you, including the categories of data collected, the sources of that data, and the purposes for which it is used.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where we are required to retain data for legal compliance or legitimate business purposes).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing and promotional communications at any time by contacting us or using the unsubscribe link in our emails.

6.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary compensation; however, if our use of analytics or advertising partners constitutes "sharing" under the CPRA, you may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to necessary purposes.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your California privacy rights. We will not deny you goods or services, charge you different prices, or provide you a different level of quality for exercising your rights.
• Right to Data Portability: The right to receive your personal information in a portable, usable format to transmit to another entity.

To exercise your California privacy rights, please submit a verifiable consumer request to us by email at [email protected]. We will respond to your verifiable consumer request within 45 days of receipt, as required by the CCPA/CPRA. We may need to verify your identity before processing your request.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: pizza-pequods.click

We may need to verify your identity before processing certain requests. We will not charge a fee for processing your request unless it is manifestly unfounded, excessive, or repetitive. If we are unable to fulfill your request, we will explain the reason in our response.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

When personal information is no longer needed for its original purpose and no legal obligation requires its retention, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures.

8. Cookie Usage

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver personalized content and advertising. Cookies are small text files that are stored on your device when you visit our Website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our Website, including enabling you to log in to your account, add items to your cart, and complete orders. These cookies cannot be disabled without affecting Website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymous usage statistics. We use services such as Google Analytics for this purpose.
• Functionality Cookies: Allow our Website to remember your preferences, such as your language, location, and saved order preferences, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements that are relevant to your interests, both on our Website and on third-party platforms. These cookies track your browsing activity across websites.

8.2 Managing Your Cookie Preferences

You may control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our Website and your ability to place orders. For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy, available on our Website at pizza-pequods.click.

You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

9. Children's Privacy

Pequod's Pizza does not knowingly solicit, collect, or process personal information from individuals under the age of 18. Our Services are not directed to minors, and we do not intentionally market our online Services to children.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and take appropriate steps to delete such information from our systems.

In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information immediately.

By using our Website and Services, you represent and warrant that you are at least 18 years of age. If you are between 13 and 17 years of age, you may only use our Services under the direct supervision of a parent or legal guardian who agrees to be bound by this Privacy Policy on your behalf.

10. International Data Transfers

Pequod's Pizza is based in the United States, and our primary data processing activities occur within the United States. Our Website is operated in the United States, and the information we collect is generally stored and processed in the United States.

If you are accessing our Website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our Website and Services, you consent to the transfer of your personal information to the United States and the processing of your data in accordance with this Privacy Policy and applicable U.S. law.

We take reasonable steps to ensure that any international transfers of personal information are conducted in compliance with applicable law and that appropriate safeguards are in place to protect your personal data during such transfers. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our Website may contain links to third-party websites, social media platforms, delivery applications, or other services that are not operated or controlled by Pequod's Pizza. These third-party sites have their own privacy policies, and we are not responsible for their content, privacy practices, or data handling procedures.

Examples of third-party services we may link to or integrate with include, but are not limited to:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Third-party food delivery platforms
• Online review platforms (e.g., Yelp, Google Reviews)
• Payment gateways and processors
• Mapping and navigation services (e.g., Google Maps)

We encourage you to review the privacy policies of any third-party services you interact with before providing your personal information. Inclusion of a link to a third-party website does not constitute our endorsement of that site or its privacy practices.

12. Do Not Track Signals

Some web browsers and mobile devices allow you to transmit a "Do Not Track" (DNT) signal to the websites you visit, indicating that you do not wish to be tracked. At this time, our Website does not respond to DNT signals from browsers, as there is no industry-wide standard for how websites should respond to such signals.

However, you may use the cookie management and opt-out mechanisms described in Section 8 of this Privacy Policy to limit certain types of tracking on our Website. We will continue to monitor developments in DNT standards and update our practices accordingly.

13. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response, you may have the right to file a complaint with a relevant data protection authority or consumer protection agency.

13.1 Federal Trade Commission (FTC)

If you believe your privacy rights have been violated, you may file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection laws including privacy-related provisions of the FTC Act:

• Website: www.ftc.gov
• Complaint Center: reportfraud.ftc.gov
• Phone: 1-877-382-4357

13.2 California Residents – California Privacy Protection Agency (CPPA)

If you are a California resident and believe that your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

13.3 State Attorneys General

Residents of other U.S. states may also have the right to file privacy-related complaints with their state's Attorney General office. We encourage you to consult your state's consumer protection laws and contact your state Attorney General if you believe your privacy rights have been violated.

13.4 Contacting Us First

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we can attempt to resolve your concerns:

• Email: [email protected]
• Website: pizza-pequods.click

14. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our Website informing you of the changes
• Send an email notification to registered account holders where required by law or where the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website and Services after any changes to this Privacy Policy are posted constitutes your acceptance of the revised Privacy Policy.

If we change our privacy practices in a way that requires your prior consent under applicable law (for example, if we begin processing your personal data for a materially different purpose), we will obtain your consent before doing so.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact our Privacy Team using the following information:

We are committed to responding to all privacy-related inquiries in a timely and transparent manner. For general privacy inquiries, we aim to respond within 30 business days. For requests subject to specific legal timeframes (such as CCPA/CPRA consumer requests), we will respond within the timeframes required by applicable law.

When contacting us regarding a privacy request, please include the following information to help us process your request efficiently:

• Your full name
• Your email address associated with your account (if applicable)
• The nature of your request or inquiry
• Your state of residence (for state-specific rights requests)
• Any relevant account or order information

This Privacy Policy was last reviewed and updated on April 7, 2026. Pequod's Pizza reserves the right to amend this Privacy Policy at any time in accordance with applicable law.